Overview
We are updating the ASBWorks support experience next week. This article provides an overview of what will change and what you should do to prepare.
What Will Change
The following changes are coming to the ASBWorks support experience:
- The Support Portal URL will change.
- The portal will have an updated look and feel.
- The support email address will change.
What You Need to Do
To help ensure that you continue receiving responses from our Support team, allow the following email domains in your personal email settings or ask your organization's IT team to allow them:
- @asbworks.kevgroup.com
- @myptez.kevgroup.com
- @boosterfinance.kevgroup.com
For more information, see Add Support Email Domains to Your Allow List for ASBWorks and MyPTEZ.
What Happens Next
The current Freshdesk Support Portal and support email address will remain active for a limited time to support a smooth transition.
We will provide the new Support Portal URL and support email address after the transition is complete.