In these situations, we recommend reviewing the Charges Report under Reports->Acct/Transaction->Charges Report. This report will confirm whether the charge was successfully processed and will provide a status indicating what occurred, including any reason the transaction may not have been recorded in ASBWorks.
For the receipt that is not in ASBWorks, please recreate it in ASBWorks by following the steps below:
*If you do not have card as a payment option in ASBWorks - Create manual payment processor: Admin > Our School > Payment Processor > Add New > Manual > enter your bank account
Recreate the receipt: Receipts > Write New Receipt > Recreate the receipt
Include a convenience fee if it was charged
Payment method: CARD
Name: name on the card
Number: last 4 of the card
Provide the following to us once the receipt has been created.
Receipt #:
Receipt Date:
Last four digits:
School Site:
Amount:
How was this transaction completed: Webstore or POS
Once I have this information I will send it to the engineers for them to link the charge to the receipt.