We have two options for recording the partial return of funds issued in PACE:
Option 1: Journal Entry
You can create a Journal Entry (JE) to reflect the funds leaving your bank account. The JE should include:
A decrease from your Checking account
A decrease from the Sales or Ledger account where the original funds were recorded
Option 2: Partial Manual Card Return via ASBWorks
You can process a partial return using the Returns module under the Receipts tab in ASBWorks. Here's how:
Enter the card refund amount in the appropriate field to match the actual amount returned to the card.
For the remaining amount you are keeping, you can choose one of the following:
Use the "Cash" section
Use the "On Account" section
Using "Cash" or "On Account" allows you to show the retained amount returning to your ledger via a new receipt, which will deposit the funds into the AP Ledger account.
BUT REMEMBER this process requires assistance from our engineers, so please ensure the client:
Backdates the receipt to match the original transaction date in PACE.
Sends us the receipt number they create.
Let them know this process may take a few days to complete.