Here is what should happen

  • Receipts enter ASBWorks by credit card/webstore and add up on this report
  • Pace deposits those funds to your checking account zeroing out the report


Sample report:



There are times this report ends with a balance, here are examples on how can find the answers

  • Search the report identifying when the balance on the deposit changes and is no longer zero

Here is what you see on this report:

  • Deposit on 10/8/20 leaving the balance zero – this is perfect
  • Deposit on 10/13/20 leaving a credit balance of ($32.70)
  • I also noticed that there was a return receipt for that same amount. This tells me the user returned the receipt BUT it appears the deposit was made to the bank. You will confirm this with your Deposit History Report




The Deposit is on this report meaning it should not have been refunded in ASBWorks


  • An accumulation of these types of mistakes will continue to carry a balance in this account until corrected
  • You will usually find the answers by reviewing this report in detail and researching what happened
  • You also have the Pace portal for reference as well
  • The situation could also be that a receipt did not make it into ASBWorks and needs to be entered to make this report balance