Hello,
A chargeback has been initiated by a parent at one of your schools. Please review the case details in your Gray Step Merchant Dashboard.
In some cases, the cost of disputing a chargeback may outweigh the potential benefit. We recommend evaluating whether it’s worth challenging the case or accepting it as a loss.
Please take a moment to review the information and determine your next steps. For more details, we suggest reaching out to the phone number provided at the bottom of the chargeback notice.
Thank you,