Gray Step Software Support

If you decide to collect KPS card fees for online transactions and have the school cover the cost for in-person card transactions, please follow the instruc...

Welcome to the Merchant Dashboard Comprehensive Guide. This guide is designed to help you navigate and utilize all the features of the Merchant Dashboard ef...

A chargeback occurs when a customer disputes a charge and requests a refund through their card issuer. Merchants (districts or schools) have the opportunit...

This article provides troubleshooting steps for your ASB PAX device, including common issues, connectivity guidelines, and important allowlist information....

Adding Funds to a Student’s Account Note: Student funds can be purchased through the webstore ONLY. Student funds cannot be purchased in person at the POS....

Using Student Funds Students can use their student funds during a transaction in both the Cloud POS (CPOS) and ASBWorks from the Write New Receipt screen. ...

Return Student Funds  To return funds that were added through the Webstore, follow these steps: Go to Receipts → Returns   Enter the Student ID and/or R...

CC Returns in CPOS: CPOS within ASBWorks allows you to issue refunds for items that have already been paid for, directly from the Returns screen. Foll...

Web Based POS Station:  In the new Web Based POS each bookkeeper can now have their own workstation, follow these steps to add a new station.   Log in...

CPOS and PAX CC Readers Step 1: Log in to ASBWorks Step 2: Access POS Admin Settings                                                                ...