Gray Step Software Support

 Select your receipt printer and model from the drop downs, and input your receipt header and footer. Test the receipt printer to make sure a receipt prints...

Only to be used if printer doesn't print correctly.  The column width and lines to skip can be adjusted if needed.  Test receipt printer after editing a...

Use this to enter in your email address if any errors occur and support asks you to send in the logs from your computer.

POS Overview   Tip: use key board short cuts by pressing ALT key + underlined letters on buttons above. Start Sale: Default option to be in sale mode. ...

Selling Items through Point of Sale:   Note: To navigate between Point of Sale and your desktop press "Alt+Tab"   •Open Point of Sale by click...

Follow the instructions below: 1.Select “pay by card”   1.Enter amount to be charged   1.Select “credit” on the Magtek reader   1.Select the “a...

Point of Sale Credit Card Refund Note: For Magtek users through Pay Pros ONLY When a student comes back to you wanting a refund back to their debit/credit...

  Returns can be done on the POS as cash, the original check may be returned if not deposited yet, or funds may be credited back to a student's account....

Note - To charge any item on account/take a partial payment, it must have the "Allow Payments" box checked in Item Admin.   •If an item is not c...

1. Select Start Sale > Received From 2. Select a student for history review, make sure the student appears on the receipt 3. Receipt History button wil...