Gray Step Software Support

We have two options for recording the partial return of funds issued in PACE: Option 1: Journal Entry You can create a Journal Entry (JE) to reflect...

Here is what should happen Receipts enter ASBWorks by credit card/webstore and add up on this report Pace deposits those funds to your checking account z...

If you decide to collect KPS card fees for online transactions and have the school cover the cost for in-person card transactions, please follow the instruc...

Welcome to the Merchant Dashboard Comprehensive Guide. This guide is designed to help you navigate and utilize all the features of the Merchant Dashboard ef...

A chargeback occurs when a customer disputes a charge and requests a refund through their card issuer. Merchants (districts or schools) have the opportunit...

This article provides troubleshooting steps for your ASB PAX device, including common issues, connectivity guidelines, and important allowlist information....

Adding Funds to a Student’s Account Note: Student funds can be purchased through the webstore ONLY. Student funds cannot be purchased in person at the POS....

Using Student Funds Students can use their student funds during a transaction in both the Cloud POS (CPOS) and ASBWorks from the Write New Receipt screen. ...

Return Student Funds  To return funds that were added through the Webstore, follow these steps: Go to Receipts → Returns   Enter the Student ID and/or R...

CC Returns in CPOS: CPOS within ASBWorks allows you to issue refunds for items that have already been paid for, directly from the Returns screen. Foll...