Gray Step Software Support

Navigate to Admin at the top right and click on "Our School" Or "Our District."   Under the "Payment Processors" tab...

1. Navigate to Admin at the top right and click on "Our School" Or "Our District." 2. Under the "Payment Processors" tab on...

Make sure that your computer is running the latest version of JAVA. This must be up to date for the JPOS to be able to communicate directly with the rec...

Hello, A chargeback has been initiated by a parent at one of your schools. Please review the case details in your Gray Step Merchant Dashboard. In s...

This is for setting up an Epson M30 III model printer in Advanced Settings. Login Credentials:  UN: epson PW: serial# Con...

See attachment 

Disable Battery Protection    If your A920Pro devices are not reaching 100% battery charge, battery protection may be enabled. Use the instructions b...